EXCHANGE, REFUNDS & RETURNS

HOW TO EXCHANGE OR RETURN?
Exchange

We do not offer direct exchanges on any of our products, unless defective or damaged. Should item be defective or damaged, please send us an email at hello@solyph.com with your Order Number, Full Name and image(s) of the defective product(s).

Returns

Any goods purchased from the website are not eligible for returns once used/unsealed.
RETURN POLICY
You can check out our Return Policy here.
I RECEIVED AN EXPIRED PRODUCT.
SOLYPH takes pride in only bringing the best to you!

We ensure that all products are at its best condition before shipment, however, if there was a lack of foresight from us, please do not hesitate to email us at hello@solyph.com with your Order Number, Full Name and image(s) of the product(s) you received.
AN ITEM IN MY ORDER WAS DAMAGED IN TRANSIT! WHAT DO I DO?
We are so sorry to hear that!

Do send us an email at hello@solyph.com with your Order Number, Full Name, and image(s) of the damaged product(s) and we will be happy to help you!

AN ITEM IS MISSING FROM MY PACKAGE! WHERE IS IT?
We are so sorry to hear that!

Sometimes, orders may be separated into 2 or more fulfilments, so do make sure to check your email for any additional tracking information.

Should there be no additional tracking information, do send us an email at hello@solyph.com with your Order Number, Full Name, along with image(s) of the products you have received and we would help you as much as possible!


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