• COVID-19 UPDATE Shipping as usual in SG and KR Email us on delivery availability to your country

Questions? We got answers!

General enquiries
HOW DO I CONTACT SOLYPH?
Hit us up at hello@solyph.com! Alternatively, leave us a message on our 'Contact' page or slide into our DMs at any of our social media platforms.
WHY HAVEN'T I RECEIVED A RESPONSE?
We promise we're not ghosting! We're working hard to get back to everyone but that may take up to 5 business days.
HOW DO I CHANGE MY NEWSLETTER SUBSCRIPTION?
You've got the power! Update your newsletter preferences, anytime and anywhere your 'Account' settings.
WHY CAN'T I LOG INTO MY ACCOUNT?
Ugh! Looks like you have to reset your password - select 'Forgot Password', enter your email and voila! You'll recieve a link to reset your password!
HOW DO I CHANGE MY ACCOUNT INFORMATION
Easy - select 'My Account' then 'Account' to update your personal details.
Delivery
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide from Singapore where we are based and from South Korea where we manufacture.

*Kindly note that international shipping is largely disrupted amid the COVID-19 pandemic, and longer shipping times are to be expected. To make sure your skincare favourites reach you without a hitch, do write to us for an estimated delivery time before placing your order. Domestic shipping in Singapore and South Korea is as per normal."

WHAT ARE SHIPPING FEES AND DURATION?
Local shipping (Singapore):
Standard shipping: USD$3 (2 to 5 working days)
Express shipping: USD$7 (1 to 3 working days)

Local shipping (South Korea):
Standard shipping USD$3 (2 to 5 working days)
Jeju Island, South Korea
Standard shipping: USD$3 (2 to 5 working days)
Express shipping: USD$5 (1 to 3 working days)

International shipping: (Shipping cost varies by countries.)
Standard shipping:
North, Southeast Asia: USD$8
Australia, New Zealand: USD$9
America, Europe: USD$10
India, Middle East, Africa: USD$10
(10 to 14 working days, duration may fluctuate by countries and seasonal impacts.)

* Shipping duration refers to days after shipment confirmation.
* Shipping preparation may take 1-5 working days after order confirmation.

HOW DO I QUALIFY FOR FREE SHIPPING?
Enjoy free worldwide shipping on all orders above US$50. That's a promise!
WHAT SHIPPING METHODS ARE AVAILABLE?
You guys are VIP - all orders are shipped via registered mail so you can track your package.
Priority mail is available for urgent orders in Singapore and South Korea only.
HOW DO I CHANGE MY MAILING ADDRESS?
These things happen! If your order has not been shipped, get in touch with us at hello@solyph.com with your Name, Order Number and date of purchase. If your order has been shipped, get in touch with the delivery provider directly. In the event that your order has been returned to us and you would like to receive it, please note that you will have to absorb all redelivery costs.
Exchange, returns & refunds
HOW DO I EXCHANGE AN ORDER?
We can only accept exchanges on products that are defective or damaged upon delivery. Should item be defective or damaged, kindly get in touch with us at hello@solyph.com with your Name, Order Number, and image(s) of the defective product(s) received.
HOW DO I RETURN AN ORDER?
Please note that we are unable to accept returns once products are used/unsealed. For more info, refer to our full Return Policy here.

*For a limited time, we are allowing returns on first time orders within 2 weeks. If you're unsatisfied with your purchase, kindly get in touch with us at hello@solyph.com with your Name, Order Number, and image(s) of the product(s) you would like to return. Please note that you will have to absorb shipping fees on the return.

WHAT DO I DO IF I RECEIVED AN EXPIRED PRODUCT?
Our bad! We'll make it up to you, get in touch with us at hello@solyph.com with your Name, Order Number, and image(s) of the expired product(s) received.
WHAT DO I DO IF I RECEIVED A DAMAGED PRODUCT?
Oh shucks! Let us help, get in touch with us at hello@solyph.com with your Name, Order Number, and image(s) of the damaged product(s) received.
WHAT DO I DO IF AN ITEM FROM MY ORDER IS MISSING ?
Keep calm and check your email for delivery and tracking details on orders that may be separated into 2 or more fulfilments.

Otherwise, get in touch with us at hello@solyph.com with your Name, Order Number, and image(s) of the product(s) received so far.

Orders
HOW DO I TRACK MY ORDER?
Easy! You can track your orders by referring to the order confirmation sent to your email or by checking the Order History under your SOLYPH Account.
HOW TO CANCEL MY ORDER?
We are unable to process cancellations upon payment confirmation.
ORDER AND SHIPMENT CONFIRMATIONS
Ding dong! You should receive an order confirmation within 1 working day, and shipment confirmation within 2- 5 working days.

Otherwise, get in touch with us at hello@solyph.com with your Name and Order Number.

Payments
WHAT ARE MY PAYMENT OPTIONS?
We accept all major credit and debit cards including Visa, Mastercard and American Express.
DO YOU OFFER DISCOUNT CODES?
Yes siree! Subscribe to our newsletter to get first dibs on the latests offers and promotions!
FRAUD PROTECTION PROGRAM
This is serious business. All payment forms are subject to verification and review. SOLYPH reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud, unauthorized or illegal activity. Refer to our Terms & Conditions to find out more about our fraud protection program.
Skincare concerns
WHAT SKIN TYPES ARE SOLYPH SUITABLE FOR? 

SOLYPH is suitable for all skin types!

All products are made from natural active ingredients that are gentle and effective for all skin types including sensitive and acne-prone skin.

We are partnered with a trusted CGMP and COSMOS certified manufacturer in South Korea, where the efficacy of clean clinical skincare and the superiority of natural ingredients are combined. Our method of Clean Nature Science leverages both advanced technology and traditional techniques to source, research, and formulate all-natural formulas that are clinically effective and mindfully made.

ARE PRODUCTS NON-COMEDOGENIC? 

Yes, use SOLYPH with ease as all products are non-comedogenic!

Our line up is crafted from all natural ingredients and have undergone strict clinical testing to ensure that they don’t cause clogged pores, irritations or breakouts.

ARE PRODUCTS SAFE TO USE DURING PREGNANCY? 

Yes! Our natural formulations are safe for both mummy and baby during pregnancy.

If you have any concerns, be sure to consult your doctor before use.

WHICH PRODUCTS ARE RECOMMENDED FOR SENSITIVE SKIN? 

Sensitive skin require the tender loving care of gentle formulas. Lucky for you, all SOLYPH products are safe and suitable for sensitive skin!

WHICH PRODUCTS ARE RECOMMENDED FOR DRY SKIN? 

It's all about hydration when it comes to relieving dry skin and here's where our Time out refresh essence, Level up higher serum, and Ready set glow moisturizer come to the rescue. Layer up this trio, starting with a few spritz of our essence mist, followed by a pump of serum and finally a generous layer or moisturizer at night time to wake up to supple skin.

WHICH PRODUCTS ARE RECOMMENDED FOR EXTRA DRY SKIN? 

Combat extra dry skin by doubling up on both water-based and oil-based moisturising products everyday. Start with our Take off smooth cleanser, that gently removes dirt, make up and impurities without stripping the skin. Incorporate our water-based essence into your routine with the '7 Skin method', followed by our serum, before finishing off with our moisturizer for balanced hydration.

WHICH PRODUCTS ARE RECOMMENDED FOR OILY SKIN? 

Manage oily skin by finding the right balance with hydration, opting for water based products over oil based product.
Try our essence mist, serum and sheet masks, effective yet lightweight formulas that control sebum and oil production while keeping your skin hydrated and refreshed.
Also avoid over cleansing, by using a gentle cleanser like our Take off smooth cleanser that removes excess oil and sebum without stripping your skin of its natural lipid barrier.

WHICH PRODUCTS ARE RECOMMENDED FOR COMBINATION SKIN? 

Treat combination skin right by using water-based products such as our Time out refresh, essence and Level up higher serum to control sebum production. For added hydration, use oil-based moisturizers such as Ready set glow at night time as an overnight mask.

WHICH PRODUCTS ARE RECOMMENDED FOR ACNE-PRONE SKIN? 

An important tip for improving acne-prone skin is to nourish the skin without further clogging pores. Rest assured, all SOLYPH formulas are non-comedogenic, and only consist of skin friendly ingredients, including oil-based ingredients that do not clog pores and are suitable even for acne-prone skin.

WHICH PRODUCTS ARE RECOMMENDED FOR TEENAGE SKIN? 

Hormonal changes can cause irritated and temperamental skin. Take control with our Level up higher serum and Time out refresh essence that work to soothe and repair the skin.

Feel a slight tingling? That’s the antioxidants and antimicrobials working hard to prevent the spread of bacteria and to heal inflamed skin.

WHICH PRODUCTS ARE RECOMMENDED MATURE SKIN? 

The skin starts showing signs of aging through wrinkles and fine lines, commonly around the eyes and jaw line. To combat these effects, we recommend the art of layering skincare - try practicing the 7 Skin Method with our Time our refresh essence, before applying our Level up higher serum and Ready set glow moisturizer.

In the day time, ensure to cap off your skincare routine with adequate sun protection like our Face the wild suncream. Lastly, use our Keep calm meditate sheet masks 2-3 times a week to boost skin regeneration for more plump and lifted skin.

WHY IS THERE A TINGLING SENSATION WHEN USING SOLYPH PRODUCTS? 

Our base water, extracted from organic Pine Leaves, is high in antimicrobial properties that may cause a slight tingling sensation that will go away after a short while.

If the tingling sensation persists and/or redness is observed, do consult your dermatologist.

HOW DO I KNOW IF I AM ALLERGIC TO CERTAIN PRODUCTS? 

When it comes to testing new skincare, your skin may experience an adaptation reaction or allergic reaction. If you are new to using natural skincare, you may experience an adaptation reaction due to the potency of the ingredients, typically a slight tingling sensation that will disappear as your skin adjusts to the product. Allergic reactions on the other hand are more intense and will persist.

You may use a simple test to find out if you are allergic to a product:

1. Saturate a cotton pad with the product and put it under your ampit (area of sensitive skin) for 10 - 20 minutes.

2. If you feel any strong irritation or reaction such as redness, burning, or itch, remove immediately and wash area with soap and water.

3. You can repeat this test to see if the reaction keeps coming or going away.

4. If irritation persists, you may be allergic to the product and are recommended to consult your doctor before use.

5. If there is no reaction, you can safely use the product.

Products & ingredients
DO PRODUCTS CONTAIN SKINCARE NASTIES? 
That's a NO from us - we work with a strict no-nasties policy! Find our full list of ingredients here.
DO PRODUCTS CONTAIN PRESERVATIVES?
We use a skin-safe natural preservative, EURO NA-pre that stabilizes our formulas without the addition of artificial preservatives, as well as, 1,2-hexanediol, a skin friendly ingredient that is also an antimicrobial and moisturizing agent.

DO YOU OFFER SAMPLES?
Selected samples for our Essential collection are available online as a gift upon purchase, or at our retail counter in Singapore upon request.

ARE YOUR PRODUCTS NON-COMEDOGENIC?
We can safely say that, yes we are non-comedogenic!

Our ingredients and products are derived naturally, all from nature, and have undergone strict clinical testing to ensure that the products don’t cause any clogged pores, irritations or breakouts.


ARE PRODUCT PACKAGING ENVIRONMENTALLY FRIENDLY?

We try our best! All paper products and delivery boxes are non-coated and recyclable. While all plastic packaging are recyclable, subject to each country's recycling policies. Trust that we are always on the look out for more sustainable options, and will be integrate them as soon as possible!

ARE PRODUCTS TESTED ON ANIMALS?

Absolutely not!


DO PRODUCTS CONTAIN ARTIFICIAL FRAGRANCES?

We are happy to report that SOLYPH products are naturally scented and free of synthetic fragrances. That subtle botanical aroma? That's the signature scent of our hero ingredient - pine leaf extract, blended with skin friendly organic essential oils to amplify that refreshing pine leaf scent.

ARE PRODUCTS VEGAN AND GLUTEN-FREE?

All products are vegan and gluten-free with the exception of our Ready set glow moisturizer, which contains Beeswax as a natural emulsifier. Trust that we are always looking out for options to go completely vegan and gluten-free!

WHERE ARE THE PRODUCTS MADE?

South Korea, baby! Dare we say, the heart of the most advanced skincare research and technology.


WHO DEVELOPS THE PRODUCTS?

We are a lifestyle skincare company based in Singapore, having a manufacturing partner in Korea. We work together throughout the entire process for developing our products.

WHAT ARE THE MAIN INGREDIENTS?

Our key ingredient is Pine Leaf Extract, read more about it here.

Our products are also packed with many other amazing active ingredients, find out more on individual product pages or view our full list of ingredients here.


WHEN DO PRODUCTS EXPIRE?

Peek on the back and bottom of our product to find their 'Period After Opening' recommendation and expiry dates! We find that products are best used within 12 months from opening and 3 years from date of manufacture.


DO PRODUCTS CONTAIN NANOPARTICLES?

While the fine texture of nanoparticles are common in physical sunscreen formulas, allowing it to glide over the skin, it could also lead to unwanted side effects. Hence, our Face the wild suncream is formulated with the most innovative technology to create particles between nano and non-nano, and a sunscream that is effective and sits comfortably on the skin.

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