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Privacy Policy

DNM Investments PTE LTD

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.solyph.com (the “Site”).
What Information Do We Collect?

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Process your order for our products or services, process or collect your payment for the order;
Deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;
Provide you with support services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;
Communicate with you in relation to (i) your queries, requests, and feedback, (ii) material changes to our Website or Apps Terms of Service, Policy or other terms and conditions, and (iii) matters relating to the operation of your account;
Monitor and enforce compliance with our Terms of Service, including dispute resolution;
Comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law; and
Ensure our Website and Apps function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimizing our Website

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@solyph.com.

Terms and Conditions

Website
"SOLYPH.com (which includes the SOLYPH website at www.SOLYPH.com) is owned by DNM Investments Pte Ltd (Reg. No. 199702717M). These terms and conditions (“Conditions”) governs your use of SOLYPH.com (which shall include all purchases of merchandise or services (“Products”) on SOLYPH.com) and other interactive sites including SOLYPH Facebook page, Twitter, Instagram and YouTube (“Interactive Sites”). By accessing or using SOLYPH.com or the Interactive Sites, you are deemed to have agreed to be bound by these Conditions. If you do not agree to any part of these Conditions, please do not access or use SOLYPH.com or the Interactive Sites. Any continued access or use of SOLYPH.com or the Interactive Sites will imply that you have accepted these Conditions. SOLYPH reserves the right, at any time, to revise or update these Conditions without your prior notice. These changes will take effect immediately upon posting. By continuing to use SOLYPH.com or the Interactive Sites following such changes, you will be deemed to have agreed to such changes."
Data Protection Policy
Please review our Data Protection Policy, which sets out our privacy policy and data protection policy in relation to your use of SOLYPH.com and the Interactive Sites.
Merchandise Availability
The Products featured on SOLYPH.com are subject to stock availability. If the Products are not available after your order has been processed online, we will inform you via email.
Orders, Promotions & Samples
All our promotions and samples are subject to availability and our prevailing terms and conditions. Save for any errors, the prices of the Products displayed at the check-out are final and will be reflected on the website, any of SOLYPH's Social media platforms such as its Facebook and Instagram, and on its Order Confirmation. No other prices shall be applicable to the Products. While SOLYPH endeavours that all prices on SOLYPH.com are correct, errors may occur. If SOLYPH discover an error in the price of a Product you have ordered, SOLYPH will inform you as soon as possible and give you the option of proceeding with your Order at the correct price or cancelling it. If SOLYPH.com are unable to contact you, the Order will be treated as cancelled, and you will be refunded accordingly. SOLYPH.com gift cards, gift vouchers or any promotional vouchers cannot be used to offset online purchases on SOLYPH.com unless stated otherwise.

Cancellation of Orders
SOLYPH.com do not accept any cancellation or modification of Order once we have confirmed the Order. Hence, it is important that you check your order before proceeding with the payment. Notwithstanding that the Order has been accepted and confirmed, SOLYPH.com reserves the right to cancel the Order or any part thereof at any time without giving you any reasons. SOLYPH.com will inform you of any such cancellation via email and will refund you accordingly without interest. All refunds will be credited without interest into the same credit card that was used for the Order. Please note that it takes approximately 21 days for a credit return to your card to be effective.
Product Information
Please note that while the Products on SOLYPH.com are portrayed as accurately as possible, the colour and texture of the merchandise may differ depending on the accuracy of your monitor. Your monitor may not accurately depict the colour and texture of the merchandise. All material and information presented by SOLYPH.com is intended to be used for personal or informational purposes only. All Products available on SOLYPH.com, including any samples SOLYPH.com may provide to you, are for your personal use only. You may not sell or resell any Product you purchased or otherwise received from SOLYPH.com.
Local Delivery
Local delivery service is available for eligible residential and office addresses within Singapore and South Korea, except hotels and such other locations with restricted access. SOLYPH.com reserves the right to decline any delivery to any address with restricted access or is inaccessible. Refer to Shipping and Returns page for Shipment. There will be no delivery service on Sundays and Public Holidays or any blackout dates imposed by SOLYPH.com. SOLYPH.com endeavors to deliver within the date and time stipulated in the Order Confirmation. SOLYPH.com reserves the right to reschedule the time and/or date of delivery and will contact you to arrange an alternative delivery time and/or date. You are responsible for ensuring that a recipient is present to receive the delivery and to sign on SOLYPH.com assigned courier's delivery note during the specified time slot. You may be charged redelivery fee at the prevailing rate for each additional delivery trip. Should there be any unavailable items in the Order, SOLYPH.com will contact you for further arrangements. There will be a re-delivery charge at the prevailing rate imposed on you in case of any changes in delivery details after the delivery has been made or attempted.
International Delivery Information
International delivery service is available and will be shipped out from a local agent in South Korea. There will be International Delivery Charges depending on country of destination. Please note that international delivery service may be unavailable for certain products. Please email at hello@solyph.com to enquire further on Shipping and its Locations SOLYPH is able to ship to. Dispatch times may vary according to availability. Products to be delivered outside Singapore and South Korea (regionally) will be delivered by courier by SOLYPH.com’s designated logistics partner. Tracking reference number will be sent to you by email upon dispatch. The estimated delivery time taken is between 8 – 14 working days from the date of dispatch, and is subject to delay due to unforeseen circumstances. SOLYPH.com reserves the right to reschedule the time and/or date of delivery and will contact you to arrange an alternative delivery time and/or date. All international deliveries will be subject to the terms and conditions of delivery of [SOLYPH.com - Korea]’s designated logistics partner. SOLYPH.com’s designated logistics partner may impose charges for any attempts of redelivery.
Customs, banned and restricted items
It’s the Customer’s responsibility to check with their local customs laws for information concerning banned or restricted items in their countries. We are required by law to declare our shipments according to our Products actual contents and value, and should delivery be refused due to Customer’s lack of foresight, we SOLYPH.com will not be held responsible for any additional shipping, taxes, customs fee, service fee, administration fee, warehousing fee or whatsoever related to customs and all these costs shall be absorbed by Customer.
Payments
SOLYPH.com accepts PayPal, GooglePay, ApplePay and all major credit and debit cards from Visa, Mastercard, American Express and Discover. Please note that mode of payment cannot be changed once you have submitted the order online.
Fraud Protection Policy
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our SOLYPH team may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
Currency
All prices stated on SOLYPH.com are in US Dollars unless otherwise stated.
Return, Refund & Exchange Policy

SOLYPH.com is committed to providing you with quality products that meet your skincare needs. However, if you wish to request a refund or exchange for any purchased product if you experience skin sensitivities or if the product does not meet your reasonable expectations, please do so within 14 days upon receiving the product(s), in addition, with proof of skin sensitivities in order for us to assist in refunds or product replacement. 

Where a Product is defective, not of satisfactory quality or fitness for purpose, you may return the Product for an exchange or a refund of the amount paid for the Product without interest at the absolute discretion of SOLYPH.com, subject to the applicable law. Products must be returned with any free gift(s) and/or gift card(s) given with respect to the returned Product.

SOLYPH.com will not bear any shipping or postal charges incurred by customers during the process of return, exchange or refund of merchandise. SOLYPH.com may at its sole discretion reimburse any costs of return of defective Products incurred by you, provided that you submit to SOLYPH.com proof of such costs incurred.

You are required to contact SOLYPH.com at hello@solyph.com prior to any local or international returns and we will assist with the return process of providing the address and extra information. All refunds will be credited without interest into the same credit card that was used for the Order. If you obtain refund for any Products for which rebates have been credited, corresponding number of rebates for the Products returned will be deducted from your account.

Please note that it takes approximately 21 days for a credit return to your card to be effective. Please contact SOLYPH at hello@solyph.com if you have any queries about returns or exchanges. We will be happy to attend to you.

Merchandise Warranties
SOLYPH.com does not warrant that the quality of the Products purchased on SOLYPH.com will meet your needs or expectations after any form of misuse, abuse, product mishandling, misguided usage and deviation from printed instructions. Subject to the following clauses and to the fullest extent permitted by law, SOLYPH.com gives no warranty in respect of the Products. SOLYPH.com does not provide warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in conjunction with the Products sold on SOLYPH.com, subject to the applicable law.
No Warranties
All content included in or made available through SOLYPH.com and/or the Interactive Sites, including but not limited to information, communications, software, graphics, images, videos and sounds contained in SOLYPH.com and/or the Interactive Sites are provided on an " as is" and " as available" basis. SOLYPH.com does not warrant the accuracy, correctness, timeliness, reliability, currentness, adequacy or completeness of any Materials and expressly disclaims all warranties of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, to the fullest extent permitted by law. SOLYPH.com does not warrant that any of the Materials or that SOLYPH.com and/or the Interactive Sites will be provided uninterrupted, secured or free from errors or that any identified faults will be corrected; further, no warranty is given that SOLYPH.com, the Interactive Sites and the Materials are free from any computer virus or other malicious, destructive or corrupting code/programme. Any use of or reliance on Materials obtained through SOLYPH.com and/or the Interactive Sites is done at your own discretion and risk. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through SOLYPH.com, the Interactive Sites or elsewhere.
Intellectual Properties
Copyright All Materials, including all copyright and any other proprietary rights, are property of SOLYPH.com, its content providers and/or third party licensors. All rights are reserved. The Materials cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of SOLYPH. You also may not, without the permission of SOLYPH, insert a hyperlink to SOLYPH and/or the Interactive Sites on any other website or ""mirror"" any Materials on any other server or website. Without prejudice to the foregoing, you agree that the Materials contained within or available through SOLYPH.com and/or the Interactive Sites may not be used for commercial purposes or distributed commercially. Trade Marks The trademarks, service marks, trade names and logos (""Trade Marks"") used or appearing on SOLYPH.com and/or the Interactive Sites are property of SOLYPH, its affiliates or third party licensors. Your access or use of SOLYPH.com and/or the Interactive Sites should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trade Marks without the written permission of SOLYPH. You may not, without SOLYPH’S prior written consent, use any of such Trade Marks as a hyperlink to SOLYPH.com, the Interactive Sites or any other website. Contributions to SOLYPH All feedback, comments, information, ideas, suggestions, documents, and/or proposals (""Contributions"") given to SOLYPH through SOLYPH.com and/or the Interactive Sites shall be deemed to be non-confidential, you acknowledge and agree that: your Contributions do not contain confidential or proprietary information; SOLYPH is not under any obligation of confidentiality, express or implied, with respect to the Contributions, and SOLYPH shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way, in any media worldwide without any reference to you; SOLYPH shall be free to use, for any purpose, any ideas, concepts, techniques or know-how contained in such Contribution, and any use, adaptation, modification, reproduction or distribution of the Contributions shall be property of SOLYPH without any obligation to you; and you are not entitled to any compensation or reimbursement of any kind from SOLYPH under any circumstances; you shall not submit any information and/or other materials which are or may be offensive, abusive, illegal or which may not be lawfully disseminated under the laws of Singapore or any other country.
Exclusion of Liability
In no event shall SOLYPH be liable to you or any person for any death, injury, direct, indirect, incidental, special, consequential, exemplary damages or other indirect damages or costs of any kind suffered or incurred by you of any kind, based upon a claim by a third party grounded in tort (including negligence), strict liability, breach of contract, breach of warranty or otherwise, as a result of or in connection with the use of SOLYPH.com and/or the sale of the Products at SOLYPH.com, even if SOLYPH have been advised on the possibility of such damages, subject to the applicable law. For the avoidance of doubt, SOLYPH shall in no event be liable for any death, injury, direct, indirect, incidental, special, consequential, exemplary damages or other indirect damages or costs of any kind suffered or incurred by you arising from or in connection with: any access, use or the inability to access or use SOLYPH.com and/or the Interactive Sites, or reliance on the Materials and/or any information contained in SOLYPH.com and/or the Interactive Sites; any unauthorized use of or access to your account; any mishandling and/or abuse of Product by you or other persons; use of Product by you or other persons in any manner, whether foreseeable or otherwise. The customer assumes all risks associated with product usage and storage upon delivery; any delay in delivery or cancellation of Order or refund; any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus; any use of or access to any other website linked to SOLYPH.com and/or the Interactive Sites, even if SOLYPH or its agents or employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other websites are not an endorsement of such websites and such websites should only be used or accessed at the site user's own risks. In no circumstances shall SOLYPH be considered to be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on the websites to which SOLYPH.com and/or the Interactive Sites are linked; any exercise of rights by SOLYPH.com under these Conditions, the Data Protection Policy and any other rights provided by law. This exclusion clause shall take effect to the fullest extent permitted by Singapore law. Without prejudice to Clauses 16.1, 16.2 and 16.3, SOLYPH's aggregate liability to you shall be limited to the purchase price of the Product paid by you.
Indemnity
You agree to indemnify and hold each of the SOLYPH, its subsidiaries and affiliates and their respective directors, officers, employees, suppliers, vendors, licensors, agents and any third party content providers harmless from any claims, demands, losses, damages or expenses (including legal fees), arising from, relating to and/or in connection with (a) your use of, or access or connection to SOLYPH.com and/or the Interactive Sites and/or the Material therein; and/or (b) your breach of any of these Conditions; (c) your violation of any law or the rights of a third party, including intellectual property infringement pertaining to any content which you post or transmit on or via SOLYPH.com and/or the Interactive Sites.
Reserved Rights
SOLYPH reserves all rights to deny or restrict access by any person to SOLYPH.com and/or the Interactive Sites, or to block access from a particular Internet address to SOLYPH.com and/or the Interactive Sites, at any time, for any reason whatsoever and without ascribing any reasons whatsoever. SOLYPH reserves the right to change, revise or modify any part of SOLYPH.com and/or the Interactive Sites at any time at its sole discretion without notice.
General Terms
Your access and/or use of SOLYPH.com and/or the Interactive Sites are subject to these Conditions. These Conditions shall be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the courts of Singapore. No delay or failure by SOLYPH to take any action or to enforce or exercise any of its rights in these Conditions will operate as a waiver of such rights by SOLYPH, nor will such failure or delay in any way prejudice or affect SOLYPH's rights at any time thereafter to act strictly in accordance with our rights in these Conditions. Any Conditions, or any part thereof, which is declared or adjudged to be illegal, invalid, prohibited or unenforceable under any applicable law in any jurisdiction shall be ineffective to the extent of such illegality, invalidity, prohibition or unenforceability without invalidating, vitiating or rendering unenforceable, the remaining Conditions, and any such illegality, invalidity, prohibition or unenforceability in any jurisdiction shall not invalidate, vitiate or render unenforceable any such Conditions in any other jurisdiction. These Conditions and any rights, obligations and licenses granted therein may not be assigned or transferred by you, but may be assigned or transferred by SOLYPH without restriction. These Conditions are for the benefit of SOLYPH and its directors, officers, employees, affiliates, suppliers, vendors, licensors, agents and any third party content providers to SOLYPH.com and/or the Interactive Sites. Each of these entities shall have the right to assert and enforce any of these provisions against you. Save as aforesaid, a person (including any user) who is not a party to this Agreement has no right to enforce any of these Conditions under the Contracts (Rights of Third Parties) Act (Cap 53B). The reference to a person, in this clause includes any individual, company, corporation, firm, partnership, joint venture, association, organization, trust, state or agency of a state (in each case, whether or not having separate legal personality). You fully agree that, except as otherwise expressly.
Terms are updated as of 22 July 2019. SOLYPH.com reserves the right to change our Terms at any time. 
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